To place an order visit www.thenoyacollection.com and browse our different collections or type of jewellery → If you've found an item you like, select the size (only applicable for rings), and quantity, then click ADD TO BAG. Continue shopping and add all the items you'd like → Once complete, click on the top-right corner of the page to view your shopping bag, double check your order, then click on PROCEED TO CHECKOUT → Checkout as guest, sign in, or create an account → Enter your contact and shipping/address details, followed by a secure, private page to select payment method and enter your payment details → Once done, just click on COMPLETE ORDER and we'll start packing it up for you!

After placing your order, you will receive an e-mail to inform you that your order has been received. Then you will get an e-mail with the order invoice. Once your order is shipped from the warehouse to the delivery team, you will receive a second e-mail confirmation from Aramex stating your order has been shipped.

Yes, simply enter your e-mail on the checkout page. This will not create an account for you, it will simply allow us to stay in touch with you for your order. However, creating an account will make your orders and account management easier, in addition to saving your wishlist on your account so that you can access it on any device, sharing your wishlist, saving your addresses and processing any requests more easily.

If you have a voucher code you can add it at checkout and your discount will be applied before you place your order.

Please note you may not be able to use some voucher codes on sale items.

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.

WhatsApp: +971 58 541 2839

E-mail: contact@thenoyacollection.com

Instagram: https://www.instagram.com/noya.dubai

Regrettably, once a cancellation request for an order has been initiated, it is irreversible. Should you wish to proceed with receiving the items, a new order must be created for them.

Any item that is sold out will mention, ‘Out of Stock’ on the product page. In rare cases, a product in your cart may become out of stock as you're in the check-out process and a notification will pop up during the process. For out-of-stock items, add them to your wishlist. You will be notified once they are back in stock.

We are sorry to hear that. Please wait for 10 minutes as there might be a slight delay in receiving the order confirmation due to our system processing the transaction. If you still haven't received your confirmation with your invoice, please contact our Customer Care team through the Contact Us page. To help investigate the matter, kindly provide us with the email address and phone number used while placing the order.

At this moment NOYA does not have a physical store.

If you've received an incorrect or damaged item, simply head over to the Contact Us section. You can either reach out via WhatsApp at +971 58 541 2839 for immediate assistance or send us an email at contact @thenoyacollection.com. Please ensure to provide your order number along with details of the wrong or damaged item, including its name and number, and attach a photo of the item. Our dedicated team will promptly investigate your issue and respond within 2-3 days.

For any missing items in your order, please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer Service team are available Monday to Friday from 9AM - 6PM.

WhatsApp: +971 58 541 2839

E-mail: contact@thenoyacollection.com

Instagram: https://www.instagram.com/noya.dubai

You are able to edit your personal details such as your name, phone number, email address and password in your NOYA account. Just sign in to My Account to amend any of these personal details.

If you would like to hear about new product launches, competitions, sales and exclusive offers via the NOYA newsletter, you can subscribe at the bottom of each web page. Once signed up, you can unsubscribe at any time either via the 'Unsubscribe' link on the bottom of each newsletter, or by managing your marketing preferences under your Personal Details in My Account.

To help us send you more relevant news and offers, you can update your birthday and preferred NOYA store on the same page within My Account.

At checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

METHODS OF PAYMENT

We accept the following cards for payment of purchases made online:

1. Visa
2. Mastercard
3. Amex
4. Tabby
5. Tamara
6. Apple Pay
7. Google Pay

Payment Methods:

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy and security, please click here.

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

Alternative Payment Methods:

We also partner with TABBY and offer 'pay in four’ as a method of payment.  This option is available to customers in the UAE.

To view further information about Tabby, please click here.

Tabby’s Pay in 4 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UAE residents only. Subject to status. Late fees may apply. Ts&Cs apply.

We display various currencies—users can select AED, USD, EUR, INR, or SAR from the currency dropdown—though we only accept payments in Dirhams (UAE).

We have implemented internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these are held by our payments processor, not us.

If you are experiencing difficulties with your payment or order please contact our Customer Care team on +971 58 541 2839

For all our deliveries, both locally and internationally, we use Aramex. This ensures reliable and timely shipping to your doorstep, no matter where you are.

We offer world wide delivery. See the details below:

If you placed your order through our website www.thenoyacollection.com, an invoice should automatically be sent to your email after purchase. However, if you need another copy or didn't receive it, feel free to message us via WhatsApp, and we’ll be happy to provide you with a PDF packing list.

Yes, same-day delivery is available for Dubai orders at an additional charge of AED 35. Customers have two options:

1. You can choose not to pay the extra fee and arrange a Careem delivery yourself, but this must be done at the same time as placing the order. Simply message us via WhatsApp, and we'll assist with the details.
2. If you'd prefer, you can make the additional payment of AED 35, and we'll handle the delivery for you on the same day.

Yes, you can update your delivery address after placing an order, as long as the shipment has not been dispatched for delivery. To change the address, please message us via WhatsApp as soon as possible with your order details, and we’ll do our best to assist you.

Tabby & Tamara payments bring a new way to shop now and pay later or in instalments at no interest or fees. To get started, just select Tabby or Tamara at checkout and choose one of the below payment options: 4 interest-free payments: buy now and split the cost into 4 equal payments. Your debit or credit card will be billed every month. No interest and no fees. 

No, there are no restrictions on the number of items you can purchase during the Sale.