Return Policy

Returns Policy

1. Without limiting your statutory rights, you may cancel a Purchase at any time before your Order is delivered and up to 7 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). You may return any Product(s) purchased from us within 7 days and request a refund.
   
   
2. To return any product, you must clearly inform us, preferably:
   
   2.1.    by email (to contact@thenoyacollection.com ) or
   2.2.    by telephone (on +971 58 541 2839) giving us your name, address and Order reference number.
   
   
3. You must return the Product(s) to us within 7 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
   
   
4. To return the Product(s), you should package the parcel securely using the original packaging and hand it to our logistics partner which will be communicated to you at the time for return.
   
   
5. If you cancel a Purchase between us within the day period (see above), we will process the refund due to you as soon as possible and, in any case, within 7 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you). If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
   
   
6. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
   
   
7. Returns are not applicable in the case of Earrings due hygiene purposes.