Privacy Policy

Welcome to NOYA, your premier destination for exquisite jewellery. This Privacy Policy governs your access to and use of our website located at www.theNOYAcollection.com (referred to as the "Website"), owned and/or operated by Al Ahasees Textiles LLC (hereafter referred to as "NOYA," "we," "us," or "our"). At NOYA, safeguarding your privacy is paramount, and we aim to offer transparency regarding the handling of your personal information. This policy outlines the personally identifiable information we may collect and how we intend to utilise such information. Furthermore, we address other pertinent aspects concerning your privacy.

By visiting the Website or providing information through our customer service channels, you consent to the practices described in this Privacy Policy and our Website Terms and Conditions. Please be aware that our Privacy Policy is periodically updated, and you are bound by the most recent version available on our Website. It is your responsibility to regularly review our Privacy Policy for updates.

1. Information We Collect

NOYA solely collects personally identifiable information that you willingly provide through our website, alternate channels, or email correspondence. Our hosting web server tracks and gathers general information about visits to our Website. While IP addresses (the Internet address of a computer) are logged to track a user's session, the user remains anonymous. We analyse this data for specific trends and statistics, such as user browsing patterns, duration of visits, visitors' domain names, and geographical origin of requests. Your IP addresses are not linked to personally identifiable information. We collect general information (such as browser type and requested files) to enhance our Website and cater to your needs better. NOYA also solicits and collects personal information from our customers through various website interactions, including, but not limited to, purchases, social media engagement, product reviews, event participation, contests, or promotions, contacting our customer care team, and submitting customer-generated content. Presently, these are the primary methods through which we gather information, though we may adopt additional data collection channels in the future. The types of personal information we may collect vary depending on the method of acquisition.

Please note that we only capture your full payment card details for transaction processing purposes and do not store, sell, or rent them. Your full payment card details are inaccessible to our staff. All card transactions are managed by trusted, certified, and legally authorised partners responsible for ensuring the security of your payment details during the transaction process.

When you provide us with a third party's information, you confirm that you have obtained their consent to do so.

2. Personal Information You Provide to Us

We receive and retain any information you knowingly furnish to us, including but not limited to:

• Full name, Email address, Phone number, Shipping Address, Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction)
• Username and password for your NOYA account
• Records of your NOYA orders, purchase history, shopping behaviour, and preferences
  
  • Information shared through your interactions with us on social media
  • Location and geographic data collected if you use our mobile Website
  • Other details that you may submit to us or that may be included in the information provided to us by third parties.

3. Purpose of Personal Information Collection

NOYA offers a variety of products and services to our customers and endeavours to meet their needs. We employ your personal information for internal purposes such as order tracking, preference analysis, and statistical trend identification. To accomplish this effectively, we require collecting specific personal information.

4. Personal Information Collection Consent

All personal information collected by NOYA requires your consent, such as creating an account, subscribing to newsletters, making purchases, and participating in special offers. We may periodically seek your consent to enhance product performance or for marketing endeavors we believe will benefit you. Unless informed otherwise, the personal information we retain is used to establish and manage our business and customer relationships with you. Sensitive information is subject to stricter regulations and governed by law. By engaging with NOYA, including via email or online forms, you consent to the collection of the personal information you provide.

5. Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform enabling us to sell our products and services to you. Your data is stored securely through Shopify’s data storage, databases, and the general Shopify application, housed on a secure server behind a firewall.

6. Record Keeping of Your Personal Information

Depending on the product acquired, maintaining a transaction record may be necessary for business purposes or to address your concerns. We may retain personal information for:

• Internal accounting and administration
• Providing information about your account
• Responding to inquiries
• Enhancing customer service, product options and to improve product performance;
• Promotions, competition entry forms, gift vouchers and special offers where you voluntarily supplied your personal details
• Administering sales records
• Furnishing information about our products, services, and special offers
• Analysing website usage.

Occasionally we require organisations outside NOYA to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We take all steps to ensure these organizations deal with Personal Information according to this Policy.

7. How We Manage Your Personal Information

You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure.

8. Our Disclosure of Your Information

NOYA does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. However, we use a third-party payment processor and a third-party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. These third parties will only have limited access to your personal information in order to help complete transactions. When you access our checkout using industry standard technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to NOYA. Although NOYA uses industry standard BEST practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party. In the event there is a breach of security, or we are made aware that your personal information could be jeopardized, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.

NOYA does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. However, we use a third-party payment processor and a third-party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their promotional purposes. They will only have limited access to your personal information to help complete transactions. When you access our checkout using industry-standard technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to NOYA. Although NOYA uses industry-standard best practices to protect your Personal Information, we do not represent, warrant, and/or guarantee that personal information will remain secure. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we never sell or rent any Personal Information about you to any third party. In the event there is a breach of security, or we are made aware that your personal information could be jeopardised, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.

9. Legal Disclosure

Because NOYA considers the individual information, we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as NOYA, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of NOYA assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

Because NOYA considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as NOYA, in our sole and absolute discretion, deems necessary and appropriate.

10. Accessing Your Personal Information

You have the right to access the Personal Information you have provided to us. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon receipt of the changes from you.

11. Links To Third Party Websites

Our website may contain links to other websites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those website. However, we encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.

12. User Generated Content

Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, comments, posts on social media pages, etc.) becomes publicly available, and can be read, collected, and used by other members of this Website to send you unsolicited messages. Your membership name, email, or other information may also be displayed when you post comments or upload images throughout the Website. NOYA is not responsible for the personal information users select to disclose in these forums.

13. Agreement To Our Terms & Changes To This Privacy Statement

By using this Website, you consent to the collection and use of information by NOYA from the Website as indicated above. NOYA reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.

14. Contact Us

We welcome your questions, comments, and concerns about this Privacy Policy and Website. You can reach us at: contact@theNOYAcollection.com