NOYA Returns & Refunds Policy

At NOYA, we want you to shop with confidence. Below you’ll find a quick summary of our returns process, followed by the full policy for your reference.

Quick Returns at a Glance

• Return window: 7 days from delivery date.

• Earrings: Non-returnable due to hygiene reasons.

• Refunds: Processed within 7 working days after items are received.

• Condition: Items must be unworn, undamaged, and returned in their original NOYA packaging.

• Contact: Email contact@thenoyacollection.com or WhatsApp/phone +971 58 541 2839.

Full Returns Policy

Eligibility

Without limiting your statutory rights, you may cancel an order at any time before delivery, and up to 7 days afterward. The 7-day period begins the day you (or a nominated person other than the courier) receive your product.

Earrings are excluded from returns due to hygiene regulations.

How to Request a Return

To request a return, please contact us within 7 days of delivery:

• Email: contact@thenoyacollection.com

• WhatsApp/phone: +971 58 541 2839

Include your name, address, and order reference number.

Return Conditions

• Products must be returned within 7 days of notifying us.

• Items must be in original condition and packaging (NOYA box, pouch, care card).

• We reserve the right to deduct costs from refunds if items are damaged, worn, or excessively handled.

Packaging & Collection

• Please return products securely packed, ideally in the original NOYA packaging.

• Our team will confirm the approved logistics partner for returns.

Refunds

• Issued within 7 working days of us receiving the returned item(s) or proof of return.

• Refunds are made to the original payment method.

• We refund the product price in full, minus:

  • Deductions for wear/damage

  • Delivery upgrades (e.g., express shipping)

Exchanges (UAE Only)

We also offer exchanges within 14 days of delivery for orders within the UAE.

• Contact us via email or WhatsApp to arrange.

• Items must be unworn, undamaged, and in original packaging.

• Earrings cannot be exchanged for hygiene reasons.

Faulty or Damaged Items

If you receive a product that is faulty, damaged, or incorrect, please contact us within 24 hours of delivery. We will cover the cost of return shipping and ensure you receive either a replacement or full refund.

Sale Items & Gifts

• Sale items are returnable unless otherwise marked as “final sale.”

• If you received NOYA jewellery as a gift, returns can be arranged by the original purchaser, or we can issue a credit note to the recipient (UAE only).