NOYA Privacy Policy | Jewellery Website Data Protection & Security

Welcome to NOYA, your premier destination for demi-fine, waterproof and hypoallergenic jewellery. This Privacy Policy governs your use of our website www.theNOYAcollection.com (“Website”), owned and operated by Al Ahasees Textiles LLC (“NOYA,” “we,” “our,” or “us”).

At NOYA, safeguarding your personal information is paramount. This Policy explains what information we collect, how we use it, and the measures we take to keep it secure. By accessing our Website or providing information through our customer service channels, you consent to the practices described below.

1. Information We Collect

We collect personal information only when voluntarily provided by you, including:

Full name, email address, and phone number
Shipping and billing addresses
Payment details (processed securely via third-party partners)
Account login details (if you create a NOYA account)
Order history, purchase behaviour, and preferences
Interactions with us through social media, reviews, events, or promotions
Location data when using our mobile Website

Additionally, our servers may automatically collect non-identifiable technical information, such as IP address, browser type, and website usage statistics, to help us improve your browsing experience.

2. How We Use Your Information

Your personal information allows us to:

Process and deliver orders
Provide customer care and respond to inquiries
Improve products, services, and Website functionality
Send marketing updates, promotions, and brand communications (with your consent)
Conduct analysis and reporting for internal business purposes

We do not sell, rent, or trade your personal information to unaffiliated third parties.

3. Consent

By creating an account, subscribing to newsletters, making a purchase, or otherwise interacting with NOYA, you consent to the collection and use of your information in accordance with this Policy. Where required, we may seek additional consent for specific uses.

4. Shopify

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products. Your data is securely stored through Shopify’s databases and applications, protected by encryption and firewalls.

5. Sharing Your Information

We may disclose your information to trusted third-party service providers strictly for purposes such as:

Processing payments
Shipping and delivery
Marketing and analytics support

These parties are prohibited from using your information for their own purposes.

We may also disclose information if required by law, legal process, or to protect the rights, property, or safety of NOYA, our customers, or others. In the event of a business transfer (e.g., merger, sale, or acquisition), customer information may be among the transferred assets.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, misuse, or disclosure. While we follow industry best practices, no method of transmission or storage is completely secure.

7. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

Request access to the information we hold about you
Request corrections to inaccurate or outdated information
Withdraw consent for marketing communications at any time
Request deletion of your data, subject to legal and contractual obligations

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our Website may include links to third-party websites. NOYA is not responsible for their privacy practices. We encourage you to review the policies of any third-party websites you visit.

10. User-Generated Content

Any information or content you share publicly (such as product reviews or social media comments) may be visible to others. Please use discretion when posting such content.

11. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

NOYA – Al Ahasees Textiles LLC
Email: contact@theNOYAcollection.com

Supporting Animal Welfare

Noya is dedicated to animal welfare and donates $4 from every purchase to charitable organizations that rescue and care for stray animals.

Anti Tarnish

Keep your jewelry shining with our anti-tarnish. All of our jewellery are finished in an anti-tarnish coating.

Waterproof & Sweatproof

From pool dives to gym sessions, our jewelry stays fabulous. It's about style effortlessly keeping up with your life's rhythm—beautiful, resilient, and ready for every moment.

Sustainability Commitment

Noya prioritizes eco-friendly practices, ensuring each piece is crafted with care for the planet.

Need help?

Frequently Asked Questions

What is gold plated jewellery?

Gold plated jewellery is made by coating a thin layer of real gold over a base metal such as brass, copper, or silver. It gives the look and shine of pure gold jewellery at a more affordable price.

How to clean gold plated jewellery?

Use a soft cloth to gently wipe your jewellery after each use. For deeper cleaning, mix mild soap with lukewarm water, dip a soft cloth, and carefully clean the piece. Avoid harsh chemicals, perfumes, and scrubbing, as they can damage the gold layer.

How long does gold plated jewellery last?

The durability depends on usage, care, and thickness of plating. With proper care, gold plated jewellery can last from 6 months to 2 years before the gold layer begins to fade.

Is gold plated jewellery suitable for everyday wear?

Yes, gold plated jewellery can be worn daily and adds a stylish touch to any outfit. To keep its shine and beauty for longer, it’s best to remove it before workouts, swimming, or showering, as this helps protect the gold layer and maintain its fresh, polished look.

Is gold plated jewellery anti-tarnish?

Gold plating itself doesn’t tarnish easily, but the base metal underneath may cause discoloration over time. Proper storage in a dry, airtight container and regular gentle cleaning will keep it shining longer.

Gold Plated Jewellery - Everyday Luxury, Built to Last

WHY CHOOSE WOMEN'S JEWELLERY FROM NOYA?

NOYA creates 18K gold plated stainless steel jewellery designed for women who want everyday luxury. Our pieces are waterproof, sweatproof and hypoallergenic (perfect for sensitive skin), making them perfect for life in Dubai, the GCC (countries like Saudi Arabia, Kuwait, Qatar etc...) and worldwide.

JEWELLERY FOR EVERY OCASSION

From brunch to boardroom, dinners to ladies’ nights, NOYA’s versatile designs take you effortlessly from AM to PM Whether you’re dressing for the office or styling for a celebration, our jewellery is your go-to finishing touch.

SUSTAINABLE LUXURY PACKAGING

Every order arrives in eco-friendly, recyclable packaging - a hardcover NOYA box wrapped like a gift, with a suede pouch, PVC travel pouch, jewellery care card and a microfiber cloth. It’s a complete luxury experience, perfect for keeping and/or gifting.

TRUSTED BY INFLUENCERS & CELEBRITIES

NOYA jewellery has been embraced by leading influencers and celebrities across the UAE, India, the UK and beyond - all drawn to its durability, comfort, and timeless appeal. From global icons like Janhvi Kapoor, Kriti Sanon, Disha Patani, Prajakta Kohli, Malaika Arora Khan, Nargis Fakhri, and Jacqueline Fernandez, to style creators such as Apoorva Mukhija, Twinkle Stanley, Virdah Khan and Ghizlan - they’ve all chosen to style their looks with NOYA rings, earrings, bracelets, and necklaces. Explore more on our Instagram @noya.dubai.

JEWELLERY CARE TIPS

While NOYA jewellery is made for daily wear, we recommend:

Wiping gently with the included microfiber cloth after use
Storing in the NOYA pouch or box when not worn
Avoiding direct contact with harsh chemicals or perfumes