Shipping & Delivery Policy

Shipping & Delivery

At NOYA, we want your jewellery to reach you quickly, safely, and beautifully packaged. Below you’ll find our current delivery options and costs.

Location	Cut-Off Time	Delivery Timescale	Cost of Delivery	Conditions
Dubai	12 PM (excl. Sunday)	Next Day	Free	AED 15 if order below AED 150
Rest of UAE	12 PM (excl. Sunday)	Next Day	Free	AED 15 if order below AED 150
Dubai Express Delivery	–	Same Day	AED 35	–
GCC (KSA, Bahrain, Qatar, Oman, Kuwait – excl. UAE)	12 PM (excl. Sunday)	3–6 Days	AED 55 (free above AED 500)	Customs covered
Worldwide	12 PM (excl. Sunday)	5–7 Days	AED 65 (free above AED 750)	From 2025: Customs to be paid by customer

Notes

Orders placed before 12 PM UAE time (excl. Sundays & public holidays) are processed the same day.
Orders placed after cut-off or on holidays are processed on the next working day.
Delivery times are estimates and may be affected during sales, promotions, or due to courier delays.
Our courier partners will contact you up to three times to schedule delivery. If delivery fails after three attempts, the order may be cancelled.
You’ll receive a tracking number by SMS/email once your order is dispatched.

Order Cut-Off & Timings

Orders placed before 12 PM UAE time (excluding Sundays) will be processed the same day.
Orders placed after the cut-off or during public holidays will be processed on the next working day.
Delivery timelines are estimates and may be affected during sale periods, public holidays, or due to external courier delays.

Availability & Redelivery

Our courier partners will contact you (up to three times) to schedule delivery.
If you are unavailable, refuse delivery, or request postponement, the order may be cancelled.
It is the customer’s responsibility to ensure correct delivery information and access to the delivery location.

Tracking Your Order

Once dispatched, you will receive confirmation by SMS/email with a tracking number.
For updates, please contact our UAE Customer Care team on WhatsApp +971 58 541 2839 or email contact@thenoyacollection.com (Mon–Sat, 9 AM–6 PM).

Refund for Delays

If your order has not been delivered within 14 days of confirmation (excluding major public holidays), you are entitled to a full refund. In the event of unexpected delays, our team will keep you informed at every stage.

Supporting Animal Welfare

Noya is dedicated to animal welfare and donates $4 from every purchase to charitable organizations that rescue and care for stray animals.

Anti Tarnish

Keep your jewelry shining with our anti-tarnish. All of our jewellery are finished in an anti-tarnish coating.

Waterproof & Sweatproof

From pool dives to gym sessions, our jewelry stays fabulous. It's about style effortlessly keeping up with your life's rhythm—beautiful, resilient, and ready for every moment.

Sustainability Commitment

Noya prioritizes eco-friendly practices, ensuring each piece is crafted with care for the planet.

Need help?

Frequently Asked Questions

What is gold plated jewellery?

Gold plated jewellery is made by coating a thin layer of real gold over a base metal such as brass, copper, or silver. It gives the look and shine of pure gold jewellery at a more affordable price.

How to clean gold plated jewellery?

Use a soft cloth to gently wipe your jewellery after each use. For deeper cleaning, mix mild soap with lukewarm water, dip a soft cloth, and carefully clean the piece. Avoid harsh chemicals, perfumes, and scrubbing, as they can damage the gold layer.

How long does gold plated jewellery last?

The durability depends on usage, care, and thickness of plating. With proper care, gold plated jewellery can last from 6 months to 2 years before the gold layer begins to fade.

Is gold plated jewellery suitable for everyday wear?

Yes, gold plated jewellery can be worn daily and adds a stylish touch to any outfit. To keep its shine and beauty for longer, it’s best to remove it before workouts, swimming, or showering, as this helps protect the gold layer and maintain its fresh, polished look.

Is gold plated jewellery anti-tarnish?

Gold plating itself doesn’t tarnish easily, but the base metal underneath may cause discoloration over time. Proper storage in a dry, airtight container and regular gentle cleaning will keep it shining longer.

Gold Plated Jewellery - Everyday Luxury, Built to Last

WHY CHOOSE WOMEN'S JEWELLERY FROM NOYA?

NOYA creates 18K gold plated stainless steel jewellery designed for women who want everyday luxury. Our pieces are waterproof, sweatproof and hypoallergenic (perfect for sensitive skin), making them perfect for life in Dubai, the GCC (countries like Saudi Arabia, Kuwait, Qatar etc...) and worldwide.

JEWELLERY FOR EVERY OCASSION

From brunch to boardroom, dinners to ladies’ nights, NOYA’s versatile designs take you effortlessly from AM to PM Whether you’re dressing for the office or styling for a celebration, our jewellery is your go-to finishing touch.

SUSTAINABLE LUXURY PACKAGING

Every order arrives in eco-friendly, recyclable packaging - a hardcover NOYA box wrapped like a gift, with a suede pouch, PVC travel pouch, jewellery care card and a microfiber cloth. It’s a complete luxury experience, perfect for keeping and/or gifting.

TRUSTED BY INFLUENCERS & CELEBRITIES

NOYA jewellery has been embraced by leading influencers and celebrities across the UAE, India, the UK and beyond - all drawn to its durability, comfort, and timeless appeal. From global icons like Janhvi Kapoor, Kriti Sanon, Disha Patani, Prajakta Kohli, Malaika Arora Khan, Nargis Fakhri, and Jacqueline Fernandez, to style creators such as Apoorva Mukhija, Twinkle Stanley, Virdah Khan and Ghizlan - they’ve all chosen to style their looks with NOYA rings, earrings, bracelets, and necklaces. Explore more on our Instagram @noya.dubai.

JEWELLERY CARE TIPS

While NOYA jewellery is made for daily wear, we recommend:

Wiping gently with the included microfiber cloth after use
Storing in the NOYA pouch or box when not worn
Avoiding direct contact with harsh chemicals or perfumes