NOYA Terms & Conditions | Jewellery Purchases & Website Use

Effective Date: 15.06.2024

Welcome to NOYA, your premier destination for demi-fine jewellery. These Terms and Conditions (“Terms”) govern your use of www.thenoyacollection.com (“Website”), operated by Al Ahasees Textiles LLC (“NOYA,” “we,” “our,” or “us”).

By using our Website or purchasing our products, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding. If you do not agree, you must not use our Website or Services.

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1. Online Terms of Sale

1.1 By accessing this Website or purchasing from us, you engage in our “Service” and agree to these Terms, including any additional terms referenced via hyperlinks.
1.2 These Terms apply to all users: browsers, customers, vendors, merchants, and contributors.
1.3 Continued use of our Website following any changes constitutes acceptance of those changes.
1.4 Our store is hosted on Shopify Inc., which provides us with the e-commerce platform.

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2. Contract Formation

• Orders are placed via the Website by adding items to your bag and completing checkout.

• By placing an order, you confirm your intent to purchase in line with these Terms.

• A legally binding contract is formed once payment is received and your order is confirmed.

• In cases of unavailability, we will notify you and issue a refund.

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3. Pricing & Payment

• All prices shown for UAE deliveries include VAT. Delivery charges are displayed at checkout.

• Payments can be made via Visa, MasterCard, American Express, Tabby, Tamara, PayPal, and Apple Pay.

• We do not store payment details; all transactions are securely processed by authorised partners.

• In case of pricing errors, we reserve the right to cancel or amend orders.

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4. Promotions & Offer Codes

• Only one promotional code may be used per order.

• Codes are valid for full-price items unless otherwise stated.

• Promotions are subject to stock availability and may be withdrawn at any time.

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5. Delivery

• Orders are shipped to the delivery address provided at checkout.

• While we aim to deliver promptly, specific delivery dates are not guaranteed.

• Legal title passes upon shipment; risk remains with NOYA until delivery.

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6. Returns & Exchanges

• Returns are accepted within 7 days of delivery, provided items are unworn, unused, and in original packaging.

• Earrings are non - returnable for hygiene reasons.

• Refunds will be processed within 7 days of receiving the returned items.

• Delivery charges are non-refundable unless the item is faulty.

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7. Damaged or Defective Items

• Please inspect items on delivery.

• If an item is defective or damaged before delivery, we will offer a replacement or refund.

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8. Intellectual Property

All content, trademarks, and designs displayed on the Website are the property of NOYA or its licensors. You may not reproduce, distribute, or exploit any content without prior written consent.

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9. Prohibited Uses

You agree not to use the Website for unlawful, fraudulent, or harmful activities, including but not limited to uploading viruses, infringing on intellectual property, or harassing others.

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10. Disclaimer of Warranties & Limitation of Liability

• We make no guarantees that the Website will always be available, error-free, or secure.

• Products and services are provided “as is” and “as available.”

• NOYA will not be liable for indirect, incidental, or consequential damages arising from your use of our Website or Services.

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11. Indemnification

You agree to indemnify and hold harmless NOYA, its affiliates, officers, and employees from any claims or damages arising from your breach of these Terms.

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12. Governing Law

These Terms and any transactions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

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13. Contact Us

For questions about these Terms, please contact us at:
NOYA – Al Ahasees Textiles LLC
Email: contact@thenoyacollection.com